Claims Education Conference

Conference Instructors

Carl Van

Carl Van - photo President & CEO of International Insurance Institute, Inc., graduated from California State University, Sacramento where he received his bachelor's degree in INSURANCE. He has been in the insurance claims industry since 1980 and has held the positions of Claims Adjuster, Claims Supervisor, Claims Manager, Division Claims Manager and Regional Manager over Claims, Loss Control and Premium Audit.

Mr. Van has been an instructor for the Insurance Educational Association since 1988 teaching claims concepts, AIC, INS and IEA courses, and is the author of many technical and soft skill workshops offered through the IEA. He has set up 5 in-house claims training programs for various insurance companies throughout the nation, and has written articles for Claims magazine, Claims People magazine, National Underwriter and California Insurance Journal.

He is the author of the highly acclaimed book The 8 Characteristics of Awesome Adjusters.

Mr. Van has been a keynote speaker at claims conferences around the country, a trainer at an international U.S-Japanese executive training program, a guest speaker at hundreds of claims association seminars, and selected as the opening presenter at some of the most prestigious claims conferences in the nation, including the Claims magazine ACE national conference.

Mr. Van is the Dean of the School of Claims Performance, and serves as Regional Vice President of the Society of Insurance Trainers and Educators.

Other credits include being an arbitrator, a published author, a licensed agent, as well as a national auditor for a federal regulatory agency.

Dave Vanderpan

Dave Vanderpan - photo Director of Claims Training of International Insurance Institute, Inc., graduated from University of California at Davis with Bachelor degrees in both International Relations and Economics. He has been in the insurance claims industry since 1986, and has held the positions of Claims Adjuster, Claims Supervisor, Claims Manager and Regional Claims Manager.

Mr. Vanderpan has been training claims professionals for over a decade, and has developed and presented many in-house training sessions. He helped develop the material and presentation format of the most successful class offered by the International Insurance Institute, Inc., the popular Awesome Claims Customer Service which was featured in Claims Magazine.

He is a member of the Society of Insurance Trainers and Educators and a committee member of the National Association of Independent Insurance Adjuster. He has extensive knowledge in the fields of coverage and defense litigation covering 20 states.

Teresa Headrick

Teresa Headrick - photo Teresa Headrick has been in the insurance industry for over 32 years and is presenting courtesy of Unum Group in Chattanooga, Tennessee. She has been in management and training/development for the past 12 years and currently directs a team of Unum Business Development Managers, Training Consultants and Quality Review Specialists.

Teresa is an active member of two strategic Unum US Leadership Councils, has been a licensed Life & Health insurance broker since 1999, and is currently serving as President of the Greater Chattanooga Chapter of ASTD (American Society for Training & Development). She also serves as Southern Region VP for SITE (Society of Insurance Trainers and Educators).

Paul Balbresky

Paul Balbresky - photo Paul Balbresky, B.S., M.Ed., CLU, ITP is the Principal of Balbresky Consulting Services, a marketing/sales strategy and training professional practice specializing in the insurance industry.

Paul has extensive experience in Training, Management, Marketing and Sales.

Paul has over 30 years experience in insurance and is the author of articles in several Education and Risk Management journals. He is a frequent speaker at industry meetings, has taught Marketing and Management as an adjunct faculty member of Penn State University, served as Board member of the Campus Violence Prevention Center, as Board member of the Society of Insurance Trainers and Educators (SITE) and currently as their National President.

Paul was honored as Trainer of the Season in the September issue of Claims Education Magazine.

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Conference Instructors Carl Van President & CEO of International Insurance Institute, Inc., graduated from California State University, Sacramento where he received his bachelor's degree in INSURANCE. He has been in the insurance claims industry since 1980 and has held the positions of Claims Adjuster, Claims Supervisor, Claims Manager, Division Claims Manager and Regional Manager over Claims, Loss Control and Premium Audit. Mr. Van has been an instructor for the Insurance Educational Association since 1988 teaching claims concepts, AIC, INS and IEA courses, and is the author of many technical and soft skill workshops offered through the IEA. He has set up 5 in-house claims training programs for various insurance companies throughout the nation, and has written articles for Claims magazine, Claims People magazine, National Underwriter and California Insurance Journal. He is the author of the highly acclaimed book The 8 Characteristics of Awesome Adjusters. Mr. Van has been a keynote speaker at claims conferences around the country, a trainer at an international U.S-Japanese executive training program, a guest speaker at hundreds of claims association seminars, and selected as the opening presenter at some of the most prestigious claims conferences in the nation, including the Claims magazine ACE national conference. Mr. Van is the Dean of the School of Claims Performance, and serves as Regional Vice President of the Society of Insurance Trainers and Educators. Other credits include being an arbitrator, a published author, a licensed agent, as well as a national auditor for a federal regulatory agency. Dave Vanderpan Director of Claims Training of International Insurance Institute, Inc., graduated from University of California at Davis with Bachelor degrees in both International Relations and Economics. He has been in the insurance claims industry since 1986, and has held the positions of Claims Adjuster, Claims Supervisor, Claims Manager and Regional Claims Manager. Mr. Vanderpan has been training claims professionals for over a decade, and has developed and presented many in-house training sessions. He helped develop the material and presentation format of the most successful class offered by the International Insurance Institute, Inc., the popular Awesome Claims Customer Service which was featured in Claims Magazine. He is a member of the Society of Insurance Trainers and Educators and a committee member of the National Association of Independent Insurance Adjuster. He has extensive knowledge in the fields of coverage and defense litigation covering 20 states. Teresa Headrick Teresa Headrick has been in the insurance industry for over 32 years and is presenting courtesy of Unum Group in Chattanooga, Tennessee. She has been in management and training/development for the past 12 years and currently directs a team of Unum Business Development Managers, Training Consultants and Quality Review Specialists. Teresa is an active member of two strategic Unum US Leadership Councils, has been a licensed Life & Health insurance broker since 1999, and is currently serving as President of the Greater Chattanooga Chapter of ASTD (American Society for Training & Development). She also serves as Southern Region VP for SITE (Society of Insurance Trainers and Educators). Paul Balbresky Paul Balbresky, B.S., M.Ed., CLU, ITP is the Principal of Balbresky Consulting Services, a marketing/sales strategy and training professional practice specializing in the insurance industry. Paul has extensive experience in Training, Management, Marketing and Sales. Paul has over 30 years experience in insurance and is the author of articles in several Education and Risk Management journals. He is a frequent speaker at industry meetings, has taught Marketing and Management as an adjunct faculty member of Penn State University, served as Board member of the Campus Violence Prevention Center, as Board member of the Society of Insurance Trainers and Educators (SITE) and currently as their National President. Paul was honored as Trainer of the Season in the September issue of Claims Education Magazine.