Claims Education Conference

Conference Instructors

Carl Van

Carl Van - photo President & CEO of International Insurance Institute, Inc., graduated from California State University, Sacramento where he received his bachelor's degree in INSURANCE. He has been in the insurance claims industry since 1980 and has held the positions of Claims Adjuster, Claims Supervisor, Claims Manager, Division Claims Manager and Regional Manager over Claims, Loss Control and Premium Audit.

Mr. Van has been an instructor for the Insurance Educational Association since 1988 teaching claims concepts, AIC, INS and IEA courses, and is the author of many technical and soft skill workshops offered through the IEA. He has set up 5 in-house claims training programs for various insurance companies throughout the nation, and has written articles for Claims magazine, Claims People magazine, National Underwriter and California Insurance Journal.

He is the author of the highly acclaimed book The 8 Characteristics of Awesome Adjusters.

Mr. Van has been a keynote speaker at claims conferences around the country, a trainer at an international U.S-Japanese executive training program, a guest speaker at hundreds of claims association seminars, and selected as the opening presenter at some of the most prestigious claims conferences in the nation, including the Claims magazine ACE national conference.

Mr. Van is the Dean of the School of Claims Performance, and serves as Regional Vice President of the Society of Insurance Trainers and Educators.

Other credits include being an arbitrator, a published author, a licensed agent, as well as a national auditor for a federal regulatory agency.

Dave Vanderpan

Dave Vanderpan - photo Director of Claims Training of International Insurance Institute, Inc., graduated from University of California at Davis with Bachelor degrees in both International Relations and Economics. He has been in the insurance claims industry since 1986, and has held the positions of Claims Adjuster, Claims Supervisor, Claims Manager and Regional Claims Manager.

Mr. Vanderpan has been training claims professionals for over a decade, and has developed and presented many in-house training sessions. He helped develop the material and presentation format of the most successful class offered by the International Insurance Institute, Inc., the popular Awesome Claims Customer Service which was featured in Claims Magazine.

He is a member of the Society of Insurance Trainers and Educators and a committee member of the National Association of Independent Insurance Adjuster. He has extensive knowledge in the fields of coverage and defense litigation covering 20 states.

Ken Bohn

Ken Bohn - photo Ken Bohn, MBA, AIC, Director of Operations, Traveler's Insurance and former Assistant Vice President, International Insurance Institute, Inc., graduated from Fredonia State University in New York with a B.A. in Psychology, and earned an MBA from Point Park University in Pittsburgh, PA. Having been in the insurance industry since 1992, he has held the positions of Claims Adjuster, Claims Supervisor, State Claims Manager, Regional Claims Manager and Claims Training Specialist.

Mr. Bohn has extensive expertise in State Continuing Education programs, is a Certified State Instructor for many states, and is a fully certified instructor for several courses within the Claims Adjusters Masters Series. He has additional expertise in the areas of advanced bodily injury handling, litigation management, file auditing, workflow analysis and best claims practices.

He was previously the Senior Editor of Claims Education Magazine, as well as the Associate Dean of the School of Claims Performance.? He also serves on the board of the Claims Education Conference.

Other credits include being an active member in the Society of Insurance Trainers and Educators.

Mr. Bohn appears courtesy of Traveler's Insurance.

Ken Sanders

Dave Vanderpan - photo Ken Sanders, CPCU, AIC, Senior International Instructor and Course Designer for International Insurance Institute, Inc. has been been responsible for claims operations in over 18 states. He has been responsible for claims operations in over 18 states. Ken has developed and delivered several in house claims training programs and has managed a department of Claims Trainers with nationwide responsibilities.

Mr. Sanders is a course facilitator for several AIC and INS courses. He has extensive experience in Material Damage, Commercial Auto, Marine Liability, Audit and Litigation Management.

Other credits include membership in the National CPCU Society and holds AIC and CPD designations.

Lei Ann Dunford

Lei Ann Dunford - photo Lei Ann Dunford, Executive Vice President, International Insurance Institute, Inc., has been in the insurance industry since 1985. Her experience spans the non-standard and standard markets. She has held positions of Claims Adjuster, Claims Supervisor, Mobile Unit Manager and AVP of Claims at insurance companies and MGAs.

Ms. Dunford has positions responsible for multi-state adjusting and management, litigation management, adjuster state licensing management, development of claims training and processes for expansion states, and training of newly hired adjusters. She has developed procedures for financial and quality file reviews, and worked with carriers and product development departments on policy wording.

Ms. Dunford has obtained All Lines Adjusting Licenses in many states, and is a member in the Society of Insurance Trainers and Educators. She has been a member of the Tennessee Claims Association/Nashville Claims Association since 2001 along with holding the various board positions of Secretary to President of the local chapter.

Ms. Dunford was named Manager of the Claims Education Conference in 2005.


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Conference Instructors Carl Van President & CEO of International Insurance Institute, Inc., graduated from California State University, Sacramento where he received his bachelor's degree in INSURANCE. He has been in the insurance claims industry since 1980 and has held the positions of Claims Adjuster, Claims Supervisor, Claims Manager, Division Claims Manager and Regional Manager over Claims, Loss Control and Premium Audit. Mr. Van has been an instructor for the Insurance Educational Association since 1988 teaching claims concepts, AIC, INS and IEA courses, and is the author of many technical and soft skill workshops offered through the IEA. He has set up 5 in-house claims training programs for various insurance companies throughout the nation, and has written articles for Claims magazine, Claims People magazine, National Underwriter and California Insurance Journal. He is the author of the highly acclaimed book The 8 Characteristics of Awesome Adjusters. Mr. Van has been a keynote speaker at claims conferences around the country, a trainer at an international U.S-Japanese executive training program, a guest speaker at hundreds of claims association seminars, and selected as the opening presenter at some of the most prestigious claims conferences in the nation, including the Claims magazine ACE national conference. Mr. Van is the Dean of the School of Claims Performance, and serves as Regional Vice President of the Society of Insurance Trainers and Educators. Other credits include being an arbitrator, a published author, a licensed agent, as well as a national auditor for a federal regulatory agency. Dave Vanderpan Director of Claims Training of International Insurance Institute, Inc., graduated from University of California at Davis with Bachelor degrees in both International Relations and Economics. He has been in the insurance claims industry since 1986, and has held the positions of Claims Adjuster, Claims Supervisor, Claims Manager and Regional Claims Manager. Mr. Vanderpan has been training claims professionals for over a decade, and has developed and presented many in-house training sessions. He helped develop the material and presentation format of the most successful class offered by the International Insurance Institute, Inc., the popular Awesome Claims Customer Service which was featured in Claims Magazine. He is a member of the Society of Insurance Trainers and Educators and a committee member of the National Association of Independent Insurance Adjuster. He has extensive knowledge in the fields of coverage and defense litigation covering 20 states. Ken Bohn Ken Bohn, MBA, AIC, Director of Operations, Traveler's Insurance and former Assistant Vice President, International Insurance Institute, Inc., graduated from Fredonia State University in New York with a B.A. in Psychology, and earned an MBA from Point Park University in Pittsburgh, PA. Having been in the insurance industry since 1992, he has held the positions of Claims Adjuster, Claims Supervisor, State Claims Manager, Regional Claims Manager and Claims Training Specialist. Mr. Bohn has extensive expertise in State Continuing Education programs, is a Certified State Instructor for many states, and is a fully certified instructor for several courses within the Claims Adjusters Masters Series. He has additional expertise in the areas of advanced bodily injury handling, litigation management, file auditing, workflow analysis and best claims practices. He was previously the Senior Editor of Claims Education Magazine, as well as the Associate Dean of the School of Claims Performance.? He also serves on the board of the Claims Education Conference. Other credits include being an active member in the Society of Insurance Trainers and Educators. Mr. Bohn appears courtesy of Traveler's Insurance. Ken Sanders Ken Sanders, CPCU, AIC, Senior International Instructor and Course Designer for International Insurance Institute, Inc. has been been responsible for claims operations in over 18 states. He has been responsible for claims operations in over 18 states. Ken has developed and delivered several in house claims training programs and has managed a department of Claims Trainers with nationwide responsibilities. Mr. Sanders is a course facilitator for several AIC and INS courses. He has extensive experience in Material Damage, Commercial Auto, Marine Liability, Audit and Litigation Management. Other credits include membership in the National CPCU Society and holds AIC and CPD designations. Lei Ann Dunford Lei Ann Dunford, Executive Vice President, International Insurance Institute, Inc., has been in the insurance industry since 1985. Her experience spans the non-standard and standard markets. She has held positions of Claims Adjuster, Claims Supervisor, Mobile Unit Manager and AVP of Claims at insurance companies and MGAs. Ms. Dunford has positions responsible for multi-state adjusting and management, litigation management, adjuster state licensing management, development of claims training and processes for expansion states, and training of newly hired adjusters. She has developed procedures for financial and quality file reviews, and worked with carriers and product development departments on policy wording. Ms. Dunford has obtained All Lines Adjusting Licenses in many states, and is a member in the Society of Insurance Trainers and Educators. She has been a member of the Tennessee Claims Association/Nashville Claims Association since 2001 along with holding the various board positions of Secretary to President of the local chapter. Ms. Dunford was named Manager of the Claims Education Conference in 2005.